FAQ

Frequently Asked Questions

Here you can find answers to questions frequently asked about printing.com.

From delivery to design, products to packaging, our FAQs below should help you.
We hope this gives you the answers you need, but if you can't find what you are
looking for,  Just Ask Us.

1. How do I change my details?

When you sign in to your account, click the Settings app. Here you can change your password, contact details, and even how you’d prefer us to contact you. If you forget your password, don’t worry it happens to all of us! You can get a reminder by clicking the forgotten your username or password link on the sign in page.

2. Where’s my order?

You can view your recent orders in the Orders app in your account. This will show your current orders in progress and your completed orders. You can check the progress of current orders here, and you can create reorders of old jobs using the same graphic files.

3. How much does delivery cost?

All our prices include collection from your local printing.com studio, for our guaranteed turnaround times. However, if you need it delivered to a different address or you need it delivered sooner than our guaranteed turnaround times, we can provide this service at an extra cost. Read more about delivery and collection.

4. How can I pay?

We are happy to accept payment in the form of cheques, direct credit, eftpos or cash. We also take credit cards (a 2% surcharge can apply). We require full payment before we start work. All our online payments are conducted through the secure online payment gateway PayPal.

5. How can I contact you?

You can contact us directly and in person by visiting your local studio. However, we’ve also made a contact form that you can fill out to ask about partnering with us, technical difficulties or sales enquiries. Just visit our contact us page.

6. What are your opening times?

If you want to know the opening times of your nearest studio, you can find them here. When you click on the map, you’ll be shown an overview of the studio and their opening times. We can process your orders online at any time, but our guaranteed turnaround only includes working days.

7. Where’s my nearest studio?

You can locate your nearest studio on our site. This will show you where the studio is on a map. When you click on a studio, you’ll see an overview of their opening hours, service offerings and staff team. If you need any help with your marketing, they’d be pleased to help. If you’re already a customer at a printing.com studio, we’ll take you to their page straight away. We like to think of our studios as your local design and marketing team.

1. What is your product range?

We sell a wide range of printed materials. Our core range includes business cards, booklets, leaflets, rack cards, stationery, stickers, invitations, posters and postcards. After something not on our website? Get in contact with your local studio.

2. How do I find the products I’m looking for?

We’ve tried to make it easy for you to find the right product for your needs. You can see our full product range. You can also see our products when you hover your mouse over the Printing prices menu. These products are shown in popularity order. Once you click on a product, you can customise the printing options depending on how thick you want the paper to be, or whether you want any extra finishing options like cut-out shapes for your design. Finally, you can select products by clicking Place a new order now on your account dashboard.

3. When I reorder, will my product be exactly the same?

That depends, do you want it to be the same? When you reorder a job, you can pick whether you want us to use the same files you uploaded before, whether you want to upload a new file, or whether you want us to make a few changes for you. If you used one of our templates, you can make any necessary changes to the text or images yourself.

4. How is my product printed?

All printing’s the same right? Leaflets from us are the same as leaflets from that bloke your brother knows. Business cards from that little shop on the high street are as good as ours, right? Wrong! They may sound the same, but it's like comparing apples with whales. We give you a ‘business class’ product at an ‘economy class’ price. We print every order through our world-class production hub based right here in New Zealand. 

5. How environmentally friendly are you?

We take every measure to reduce print waste and improve our environmental impact. Our business works beause we use as few resources as we can, fewer resources equal less waste. We simply couldn't afford to offer you such low prices if we were wasteful and inefficient.

6. How can I partner with printing.com?

Like what we do? Want to be part of it? Great! There are lots of ways you can partner with us. If you’re a graphic designer, we can sell your designs. If you’re a print supplier, you can sell your products through us. You can also sell our printing, become a franchise or add our Web-to-Print solutions. Contact us if you would like to know more.

 

1. How do I edit templates online?

To edit templates, simply click on the part of the template you want to edit and you’ll get options to change the text or image on the right-hand side of the page. Some parts of the template are not editable, so you will only be able to edit areas that have a “edit” button over them. Read more about ordering online.

2. How do I upload my files?

If the product you selected needs you to upload a file, we’ll ask you to upload it before you add it to your basket. Read more about ordering online.

3. What type of files can I upload?

We accept PDF documents for uploads, and recommend that you create the file using Adobe InDesign. We want your file to work and your item to print as expected, so please read our File Supply Guide which covers everything you need to make the most of our high-standard production machinery.

4. How do I place an order online?

We’ve tried to make the process of ordering online easy, so you simply find the product you want in our product range and add it to your basket. We then let you configure your order so the printing and finishing of the product is best for the job at hand. Finally you pay through our secure check out service. Read more about ordering online.

5. What happens after I place an order?

If you’re using one of our designs, we’ll start work as soon as you checkout. If you’ve uploaded your own file for print, we’ll check it and let you know if it has passed our preflighting, whether you need to make changes or whether you’d like us to fix it. After that our process is almost totally automated, for reliable and robust service. You can even check the progress of your order in the Orders app as part of your account.

6. Can I get any free samples?

Yes you can! Just click to sign up and get free samples.

 

1. How quick is your delivery?

We’ll work as quickly as you need us to. Each item has a fast guaranteed turnaround – add it to your basket to see what’s available. Choose the service level you need, which sets how quickly we work.

2. What happens if my order is late?

Whatever your deadline, we’ll help you meet it. Choose our priority service for quickest turnaround. Or if you’re really up against it, same day despatch is available on our Just-A-Few range. Whatever you buy, it’s all backed by our delivery promise. In the unlikely event that part of your order isn’t despatched on time we’ll provide a credit to the full value of your order. This credit can be redeemed off your next order. Your order will be delivered by our preferred partners Post Haste.

3. What delivery options are available?

Your order will be delivered by our preferred partners Post Haste. If you would rather pick-up you can do so at any of our studios around New Zealand for free.

4. Can I deliver to a different address?

Sure. When you checkout, you can choose to deliver to your invoice address, any alternative from your address book, or a new delivery address you enter there and then.

5. How do I change the delivery address after I’ve placed an order?

If you need to change the address you want your order delivered to, we can usually do this any time while your order shows as ‘in progress’ in the Orders tab. After your order is complete, it’s too late to change. 

6. Where do you deliver to?

We can deliver to anywhere in New Zealand. If you need a delivery further afield, please contact us.

7. How is my order packaged?

Your order will be despatched in printing.com packaging. If you want to receive the order in plain packaging, we charge a small fee for setting up our production process differently. It is also a requirement of our carrier that printing.com will appear as the sender on the shipping label.

1. How much are your products?

We have a large product range with lots of different prices. Search our products & prices to find the product you’re interested in and we’ll let you know the price before you add it to your basket. Generally speaking, our prices are low and our quality is high. Don’t believe us, read our customer reviews on google and see what other people like you think of our service.

2. I have a question about my invoice/payment, what should I do?

Please contact us if you have a question about an invoice or payment you’ve made. To get copies of invoices, sign in to your account and then click Orders tab followed by the Invoices menu.

3. Why am I being charged GST?

Since we sell to lots of different businesses, all our prices exclude GST. GST is required by law to be charged on our products. We’ll add GST to your order at the current rate. If your order should be GST exempt please contact your local studio who will be able to help you out.

4. Is my payment secure?

All online payments are made via our secure payment gateway PayPal. All payments take place over encyrpted pages through the servers of the payment gateway provider. PayPal is a leading online payment provider used all around the world. Please note that none of our payment gateways divulge your credit card information to anyone, including us at printing.com, so you can rest assured that your billing details are safe.

 

1. There is something wrong with my order, what do I do?

We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.

2. Can I cancel my order?

Once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.

3. I’ve noticed a mistake, can I change my order?

Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. The first set of human eyes proof-reading your design will be your own when you open the box. We don’t want you to be sad, so please check all telephone numbers, dates, times, addresses, prices and spelling before you place your order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.

4. What happens if my order is late?

Whatever your deadline, we’ll help you meet it. Choose our priority service for quickest turnaround. Or if you’re really up against it, same day despatch is available on our Just-A-Few range. Whatever you buy, it’s all backed by our delivery promise. In the unlikely event that part of your order isn’t despatched on time we’ll provide a credit to the full value of your order. This credit can be redeemed off your next order. Your order will be delivered by our preferred partners Post Haste.

Can’t find what you are looking for? Call us on 04 472 3042

Contact Us!